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Thank you for choosing Carved + Crafted by Chartwells Tampa Campus, where we’re dedicated to providing you with a remarkable experience filled with exceptional quality, stellar service, and innovative culinary delights. Our team of professionals is here to support you every step of the way in planning your special event. We are available Monday through Friday from 8:00 am to 5:00 pm. Feel free to reach out to our catering coordinator for personalized assistance and tailored menu options. Please take a moment to read through our policies.
To ensure that your event is everything you envision and more, we kindly request that you book at least five business days in advance. However, we understand that sometimes plans change unexpectedly. Please see our Express Menu for events that have a short lead time and we’ll do our best to accommodate your needs. When you are ready to order your catering you can review our menu or request a custom menu via https://usf-tampa.catertrax.com/
For a truly customized experience, such as custom menus and themes, we kindly request a 10 business day notice to allow for thoughtful menu planning and sourcing of the freshest ingredients.
Please provide us with the final guest count, timing, and location in writing at least three business days before your event to ensure a seamless experience for all attendees. This number is considered the guaranteed guest count. If you have selected a plated meal option with personalized guest selections, we will request a seating chart, along with menu cards indicating the entrée preference, which should be provided by the event planner.
Our structure is based on four-hour increments, allowing ample time for setup, service, and cleanup. Events exceeding this timeframe may be subject to additional service fees. We allocate a 90-minute service time for meals and receptions. Should your event require more time, please consult with our catering team for further assistance.
For all non-food-related equipment needs, please contact the Reservations Department at 813-974-5213 to coordinate room reservations, chair and table needs, setup of tables, chairs, etc, audiovisual equipment, and other requirements. This may vary based on campus location. Please ensure the event space to be available for set up at least 2.5 hours before the event start time for a buffet and 3 hours for a plated meal service. Any adjustments to room setup or guest count need to be confirmed by catering.
To streamline the process, we kindly request payment information in the form of department chartstring or credit card be provided at the time of booking. Credit card payments are subject to a 3.5% fee. A final invoice and survey will be sent within two business days after the event. Checks may be accepted for the full event amount and paid seven days in advance of event with a credit card on file for any remaining balances. Off campus partners or events require a 50% deposit at booking, with the balance due seven business days prior to the event. A credit card must be kept on file for any additional charges.
Please remember to provide tax-exempt forms to our office three business days before your event to ensure smooth processing. Taxes will be applied for nonexempt events.
All orders are required to meet a food and beverage minimum of $100 on campus; $200 off campus. For events that generate less than the minimum, the minimum will remain applicable.
Our pick up menu will offer items in disposable packaging. However, at times our delivered menus may include equipment such as a coffee urn, platters or China. Pick up of equipment will be at the contracted end time of the event. During this time, all equipment, linen, and décor are the responsibility of the event planner and returned to catering upon the agreed pick up time.
State of Florida Health Department regulations and food safety liabilities, state that food and beverages may not be removed from the site of the event. USF Catering will not provide to go boxes. USF Catering will not cater events with another caterer vendor’s service or products.
For your convenience, disposable service ware is provided with all orders to accommodate the guaranteed guest count and menu quantity. Should you desire China and glassware, the catering team will gladly provide a quote. Quotes may be adjusted close to the date of the event due to shipping costs. All China and linen rentals must be finalized and confirmed five business days prior to the event. Additional charges for any shipping costs/fees incurred due to lost or damaged equipment will be applied after the event.
We are pleased to provide house linen for all food and beverage service tables at your event. If you need additional or specialty tablecloths for non-food tables, we can arrange those for an additional fee. While centerpieces and floral arrangements are typically handled by the event planner, we are more than happy to coordinate with local vendors to help you with these details upon request. Please note that additional fees may apply. To ensure everything is beautifully set up, we kindly ask that linen and floral arrangements arrive 3.5 hours prior to the start of service.
For groups that do not have a chartstring and are not directly affiliated with the USF, we will require a 50% payment at the time of booking. The remaining balance is due seven business days prior to the event. A credit card must be kept on file for any additional charges that may be added during the event.
While we hope that cancellations won’t be necessary, we understand that circumstances may arise. We kindly ask for cancellations be made in writing at least five business 'days' prior to the contracted event date to avoid any charges. Cancellations within four business days incur a 50% fee; within two business days, 100% of the event price applies. If the campus closes due to inclement weather, catering will cancel all orders and do their best to notify event planners 48-72 hours in advance.
